SIP and Skype are the latest buzzwords in VoIP. This article explores SIP and Skype and explains how these technologies are driving the next round of the VoIP revolution.

A Predictive Dilaler is an automated system that is used by call centres to simultaneously handle hundreds of calls. This article unravels the complexity of a Predictive Dialer system and looks at how it results in tremendous productivity gains for todays call centres.