Predictive Dialer Tutorial

Ever thought how a call center functions? How it handles so many outbound calls and incoming calls? Call centers of business companies, like mail order catalogue firms, customer support for hardware and software, usually answer a lot of incoming telephone calls of customers or makes outgoing calls to customers. In such situations and many others where the individual identity of the caller is not relevant and in situations where time translates to money, the Predictive Dialer is used.